Frequently Asked Questions (FAQs)

My Solar Lighting Fixture or Other Solar Product is Not Working? Is it Defective?

Most likely not. All solar products should be set in the sun for two days before using them at night. If a new solar light does not work, make sure that the "on" button is turned to the correct setting.

If an existing solar light no longer works, odds are the battery needs to be replaced. Please see our Solar Tips and Info (off-site link) for more information about maximizing the performance of your solar lighting fixture, or other solar products.

Are Special Prices Available for Item Bought in Large Quantities?

SolarFlairLighting.com offers discounted prices for bulk orders of all items. For details, please email us at info@solarflairlighting.comor call us at (866) 686-6903. Quotes for bulk products are only provided when certain information is provided to us to ensure the request is legitimate. Specifically, customers are asked to create an account with our store before we will provide quotes for special orders. Please see our Store Policies for more details.

Do Solar Lights Work In the Wintertime?
Unless the lights are covered by snow or ice (such as accent lights during deep snow), solar lights work well in the wintertime. The stronger and the duration of sunlight, of course, means the stronger the charge will be.There are simple things that you can do to make sure you get maximum efficiency during late fall, early spring and winter months, which are described in our Solar Tips and Info.

Are Your Products Made in the USA?
SolarFlairLighting.com only works with American manufacturers and distributors, and some of our lights (particularly our indoor custom iron lights) are made entirely in the USA. Other products are made overseas, and some of our product are assembled in the United States of components largely made overseas.

This is the nature of the lighting, and many home items, beast. Unfortunately, while the US is a world leader in solar panels for large-scale generation of electricity, most light bulbs and solar light components are made overseas. This is a cost factor. SolarFlairLighting.com, and most manufacturers, engineers and designers of solar lights have found that while many people want to buy products made in the USA, they are not willing to pay the considerably higher price tag.

A recent news story on ABC television said that in any American household, up to 90% of items are not made in America. We don't like it, but it is an unfortunate fact of life.

What is Your Return Policy?
Usually, your credit card will be refunded once the item is physically returned. Unless there is a manufacturer defect or the wrong item is shipped, customers will be refunded the price of the item, minus a 20 percent restocking fee, which covers the cost of payment processing and the fact that opened packages cannot be resold.

Cancellations made after the item has been processed will be treated as returned items, and incur a charge of 15% of the item's purchase cost. If you are returning a product that is not defective or was not the incorrect order, you are also responsible for return shipping fees.

Please contact us before returning any items so that we can provide you with a refund code, and if it is the fault of SolarFlairLighting.com or one of our manufacturers, we will provide you with shipping information and/or a pre-paid shipping label. At all times, we will work with with you to see that you are satisfied.

Please view our Store Policies page for detailed information on our return policies.

In addition, several products have manufacturers' warranties. Where applicable, these are noted in our product descriptions.

What if a Package Appears to be Damaged When It is Delivered to My Billing Address?
If a package appears to be damaged, DO NOT ACCEPT delivery, as we are not responsible for damages caused by shippers, although we will help you process the claim. If a damaged package arrives to your delivery address when you are not home, DO NOT OPEN THE PACKAGE. Instead, please call us directly and also call the shipper to report that the package was delivered in a damaged condition. We strongly recommend taking pictures of any package with any damage.

Please contact us and we will provide you with instructions. Odds are if the package is damaged, so is the merchandise.

When you order with us, we provide you an estimated shipping date, and in the case of shipments by Federal Express or UPS (and more and more with the US Postal service, which ships only a very small amount of our inventor) a tracking number. We encourage you to view this, and if possible to have somebody home when the package is expected to be delivered (such as a neighbor). You can also contact us or use the tracking code directly to have the package held at the nearest store to your home if this is not possible.

What is Your Shipping Policy?
Shipping is included within our pricing structure, with free shipping provided for the continental US. Shipping is by UPS or Federal Express ground service, and is some cases the US Postal Services. Products should arrive to you within 5 to 7 business days or less or your purchase.

Express shipping is available for some products, but this decision in general be made by our manufacturers and extra costs will be incurred. Please see our Store Policies for more details.

If you see the same solar lights online for less, contact us. We will meet or beat the price whenever possible!

What Does Free Shipping Mean?
Free shipping means we don't charge our customer for shipping and handling.The low shipping fees associated with our products are incorporated into our overhead. We offer free shipping on all orders, every day! This is particularly useful for customer wanting heavy items such as greenhouse or garden furniture, as well as several of our solar water products.

When comparing our prices to other online stores, please be careful about how others use the phrase "free shipping,"

When comparing our prices to other solar lighting stores, please make sure that you know whether or not the price includes shipping.

When you see the price "estimated shipping," you also should be careful. Many times the estimated shipping is based on shipments to a given location; your address often will incur a shipping price far greater than the estimated price. Depending on the size and weight of your item(s) and where you live, a huge additional price added upon your checkout or added to your credit card later on!

Why Do I Need to Create an Account? Is Financial Information in My Account Safe?
Yes, all servers associated with SolarFlairLighting.com are secure and no employee or owner of SolarFlairLighting.com nor our webhost see your financial data. Even when you complete an order through our store, we only see a small portion of the card number (for tracking purposes) and never see the security code on the back.

On those occasions when we take orders over the telephone, we type the information directly into the credit card processing system ourselves and do not record the credit card number in any shape or form.

Solar Flair Lighting Has Passed a PCI DSS Audit for Online Merchants
Solar Flair Lighting also has been audited for compliance with the PCI DSS, which lays out a set of security requirements for Merchants to protect customer information.

Along with credit card processors such as Authorize.Net, the PCI Council requires that Merchants meet this set of security requirements if their business accepts, transmits, or processes customer payment cards (such as credit cards or debit cards). This includes purchases made by the Internet, and with any data we retrieve during the online checkout process or when we take telephone orders. We recommend that all consumers look for the Certify-PCI badge when shopping. At this time, it is not mandatory for all online retailers, but offers extra protection to you, as you know that our systems have been tested and that we have demonstrated other ways in which we protect any information.

In addition to making it easier for your to contact us about any particular purchase, account registration helps protect us against fraud, which in turn protects all consumers. We have had a few occasions when people tried to order products with cards that turned out to be stolen or "lost" and the owners were unaware of this. Our fraud prevention measures not only stop the purchase from proceeding, we notify our credit card processor and they in turn contact the credit card companies so that the rightful card owner is notified.

Why are Your Articles Posted on www.SolarLightingSmart.com?

Because our blog would have the same materials as SolarFlairLighting.com, we keep them all on our blog page. This is because search engines, particular Google, penalize sites that have the the same or very similar materials on two related sites. By posting these on our blog, it also provides the opportunity for you to comment or ask additional information related to a specific post or article.

Additional Questions?

Please see our "Contact Us" page, which includes a form that you can complete with additional questions. We will answer all of your questions as soon as possible, usually within 12 to 24 hours. You may also email us at info@solarflairlighting.com or call us toll-free at (866) 686-6903.