Information About Your Order
Note: Looking for Your Invoice? We've emailed it to you.
That's the most common question we get calls about, and we have asked our programmers to edit the "Order Completed" page to let customers know the invoice is in the inbox of the email addressed used for checkout. Â Â
Here are answers to some of the other common customer questions about their purchases including: viewing your invoice/receipts; how and when orders processed, shipped, and delivered; and how to use our Track Order tool.
If you have any questions about your order or its status at anytime, you can also call  (866) 686-6903 or email Info@SolarFlairLighting.com.
Where is My Invoice/Receipt?
As soon as you complete an order with SolarFlairLighting.com, an invoice is sent to the email address you provided during checkout.
The invoice will have your order number, the items you purchased, and the price you paid.
Please make sure to double check that your email and phone numbers are correct before submitting your order.
If either your email or your phone number is incorrectly entered during checkout, we may not be able to contact you with important information about your order.
When an invalid email addresses or telephone numbers are provided, we reserve the right to cancel your order and void the transaction if an email to you is rejected or if the phone number provided is incorrect or out of service.
| What is the Benefit of Creating An Account over Guest Checkout? |
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While Guest Checkout is convenient, we encourage customers to create an account before placing your order. Account creation only takes a moment and the information you enter can be pulled into various fields of the check out cart form. You can reset your password at any time in seconds. There is no reason for you to record or remember your password. To reset your password, just go to our Account Login (at the top corner of our banner), enter your email a reset link is immediately sent. With an account, you can update your shipping or billing address at any time. With guest checkout, you can only see information about an yone order and you cannot change any order information. The biggest advantage of Account Creation is that the chances of entering an incorrect email address are reduced. And, if an error is made, you are more likely to notice the error before you complete your order. With an account, you can also see a record or all purchases made at SolarFlairLighting.com. (For orders placed before April 2015, please email Info@SolarFlairLighting.com or call us at (866) 686-6903. By and far, the most common calls we receive are for replacement user manuals and/or assistance obtaining proper replacement batteries, usually two or more years after the original purchase. We have records on all purchases immediately available for purchases since July 2011. (Information from earlier versions our store may take a couple of hours for us to pull from storage.) Remember: we NEVER store store your credit card number whether you use an Account or Guest Checkout. The following information is maintained for all purchases made in our store:
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When Will My Order Be Processed?
Most orders are processed (meaning the order is sent to the warehouse for shipping) throughout the day.
For certain large dollar transactions, we reserve the right to wait for the transaction to settle before we ship the item to you.
We know many items are purchased as gifts; other times customers want the items sent to their business or another address.
To make sure that you really are the person who used your credit card, all customers with different billing and shipping addresses are called before the order is processed.
We also call see if there is anything we need to know about the delivery address, such as a business' days and hours of operation since more and more packages are delivered on Saturdays.
We also may ask for the delivery address' phone number in case the carrier has questions the day of delivery.Â
Why Can't I Use Guest Check Out?
Odds are you bought something from us in the past with your current email address. We transfered all customer accounts from the old SolarFlairLighting.com to this storefront in April 2015.
Once an account is created, you can't use Guest Checkout.
Few people remember passwords, but that's easy to fix: just go to Account Login, enter your email, hit "Forgot Password" and a new password immediately is emailed to you.
If you want us to delete your account, we can do that but we still must store all purchase information for tax reasons.Â
When Will I Get My Item(s)?
In general, orders received before 12:00 noon Eastern Time are shipped that day. Orders received after 12:00 noon Eastern Time may ship the following business day because pick-up times are usually mid-afternoon, not close of business.
At certain times of the year, including late spring and summer and during the Christmas holiday season, orders may take an extra day to ship due to high volume at at our warehouses.
Once shipped, in-stock items usually arrive within two (2) to five (5) business days. Shipping times depend on the distance between the warehouse and your delivery address.
How Will I Know When to Expect My Package?
Once an order is sent to a warehouse for packaging and shipment, customers are emailed that the order is in process and when possible, a tentative delivery date is included.
As soon as we have the actual shipping information from the carrier (tracking number and expected delivery date), we email this info to customers and set up a tracking alert is set up.
FedEx, UPS and USPS all have tracking systems that let you know when the package will arrive, if it's delayed, and when it has arrived at the delivery address.
If the delivery date changes due to extreme weather, wildfires or other unavoidable events, you'll get an email and an updated delivery date as soon as possible, often in the email about the delay.Â
Almost all of our packages are sent without a signature required. We always recommend that customer who cannot be home when on the expected delivery date to ask a friend or neighbor to keep an eye out for the package for safekeeping.
Often but not always, we can have the package held for delivery on a more convenient date if you contact us early enough.
When Will I Get the Tracking Notice?
Formal tracking notices from carriers usually arrive 12 hours or less from when the carrier picks-up the packge from the warehouse.Â
Occasionally, it can take up to two business days for us to receive official delivery information from carriers. This is beyond our control and usually happens during period of high shipping volumes or when there are wide-spread events such as major storms that mean significant packages must be re-routed.
Track Order Tool
Notes are attached to your order as it goes through different stages: pending (we've received the order); processing (your order is being processed, but has not shipped; and shipped (order is on its way to you).
Our Track Order Tool lets you enter the Order ID from the email sent right after your completed transaction and the email address used during check.
You will see the invoice and any notes we have appended to your order. Please note that while we try to keep information associated with your order up-to-date at all times, our priority is to send customer emails about the order and setting up tracking alerts for each individual order.
