SolarFlairLighting.com has store policies that apply to all purchases or requests for information for any product or information provided through this website.
By using this site, particularly completing the check-out process and submitting an order, you agree to the Terms & Conditions of SolarFlairLighting.com, which are outlined below.
This page is periodically updated and reflects our Store Policies as of March 12, 2015.
SolarFlairLighting.com primarily serves the 48 contiguous United States. All products we sell delivery to the 48 contiguous United States are shipped by ground shipment and generally arrive within 5 business days of your purchase. These items are sold with no shipping or handling fees.
If you live outside of the United States, your billing and shipping addresses are verified, and your item is shipped to an address located with the 48 contiguous United States, we will process normal orders.
We accept three major credit cards: MasterCard, Visa and Discover. We do not accept American Express, PayPal, electronic check or ACH payments at this time.
Some of our sales are sold as special orders and in some occasions, additional and/or separate Terms and Conditions may be applied and are reviewed with individual customers before the sale. Examples may include:
Any and all additional Terms and Conditions will be provided in writing to customers before the sale is made and acceptance of those Terms and Conditions may amend or supersede our Store Policies and the Terms and Conditions set forth on this page.
Customers should not rely solely on information provided on this Site (www.SolarFlairLighting.com) when assembling, using or storing any product purchased through our site.
We ask that customers always read, and save, any assembly, instructions or any maintenance/care documentation included in product packaging. This includes but is not limited to: product labels, product instructions, product assembly instructions, warnings, product directions, etc. before using any products purchased through www.SolarFlairLighting.com.
If you have questions about a product, please contact us and we will refer you to the manufacturer or obtain additional information whenever possible.
Except where noted otherwise, products purchased through this site are not toys and are not meant for children. All items should be used in according with the directions included with the product and for the purpose in which the product was intended by be used by the manufacturer.
All of our toys, games and experiments clearly note the age for which the toys, games and/or science experiment kits are designed. These may include warnings that toys are considered "choking hazards" and toys for which "Adult Supervision" is recommended.
These toys, games and science kits have detailed information included with the package you receive. We assume no liability for age-inappropriate toys given to children and assume no liability for toys and science kits that are not used according to manufacturers' directions, including age/ maturity recommendations, or those regarding Adult Supervision.
The vast majority of products that we sell do not require new plumbing or electrical systems as most are self-contained units. Most products are powered by solar energy.
While the vast majority of our products are easily installed, "DIY" projects, certain products may require installation by licensed electricians and/or plumbers. Depending on the installation site and customers' local regulations, certain licences may be required. It is the sole responsibility of the customer to determine what regulations and licensees are required.
While our product descriptions try to designate which of our products should be installed with assistance from professionals, at times this is noted only on the installation instructions for the product. We are not liable for any damages done if our customers install items in a manner not specified by the product manufacturer.
If a customer has any questions, they should contact us as soon as possible by phone at (866) 686-6903 or by emailing info@SolarFlairLighting.com.
Some of our products are powered by traditional UL-approved electrical lamps or pumps; others are powered by solar technology. Solar panels that are attached directly to a structure may also require the services or advice from an electrician. We assume no liability for products installed or used without the appropriate professional services or consultation. Items to be placed on roofs of walls structures should be placed with the appropriate caution.
Please note that when existing power sources are terminated, special expertise is required for safety. In addition to accurately and completely following all product assembly, installation and usage instructions included within the products package, customers should use the services of the appropriate Licensed Plumber or Licensed Electrician and if applicable, all local codes for permitting and/or inspection of electrical or gas lights or service lines.
The most common time professional plumbers and/or electricians are required is if an existing light powered by gas or electricity is converted to solar. SolarFlairLighting.com strongly recommends that our customers use the services of a licensed and experienced professional electrician or plumber to remove the existing electric light and safely "cap" or discontinue the existing power source. This should include making sure that all existing power sources (battery, electric, gas, etc.) are properly terminated in accordance with any local building codes prior to the new solar fixture is installed.
Customers should contact their local authorities responsible for building codes, as well as their insurance company to see what their responsibilities are when terminating existing power sources.
SolarFlairLighting.com will not be held liable for any damages when a customer does not follow local building regulations or the terms of any insurance policies they may have.
Under no circumstances will SolarFlairLighting.com be held liable for any damages related to any product we sell beyond the purchase price. No incidental damages may be applied.
SolarFlairLighting.com assumes no liability for inaccuracies or misstatements contained on this Web site regarding product descriptions, as they are based upon material provided by the manufacturers with whom we do business.
We accept Visa, MasterCard, and Discover credit cards. We do not accept American Express, PayPal or electronic/ACH payments (including debit cards or electronic check) at this time.
Some special orders may be paid with other means which are defined at the time we provide, and a customer accepts, Terms and Conditions of certain special orders. We continue to evaluate various payment platforms to replace the discontinued Google Checkout/Google Wallet program.
For certain purchases involving several items or custom purchases involving large dollar values, we reserve the right to request a certified check rather than a credit card transaction. Examples customized items that are not returnable, special orders, or purchases involving multiple units of the same or similar products.
If customers would like a quote on special large quantity orders, they must create an account with SolarFlairLighting.com.
We will not begin the process of negotiating prices until we can verify the following information from potential customers:
No exceptions will be made to this policy.
SolarFlairLighting.com can sell many of our products to customers in Alaska, Hawaii, US territories, US military and government facilities worldwide and North America provided that our manufacturers sell and ship to these areas.
However, many products cannot be shipped outside of the United States for various reasons. Since we often are contractually obligated to our manufacturers, we abide by their policies. For example, some items may not be sold to Canada; some items can be sold to Canadians only if the items are shipped to a US address.
SolarFlairLighting.com does not ship to any areas outside of the United States with the exception of Canada, Mexico, US Territories, or US Government facilities overseas at any time.
Shipping or freight times and costs will be determined on a case by case basis and provided to the customer in writing prior to the time of sale.
At no times does SolarFlairLighting.com add mark-up costs to shipping and handling fees.
The prices we quote to customers are the prices quoted to us. Some freight orders are, however, are best handled by individual customers, especially if the freight company requires certain equipment (e.g. forklifts) or the owner or a duly authorized representative of the owner to be present at the time of delivery. The cost of freight is a factor of many items, including equipment and people at the delivery site when the materials arrive.
If you are ordering from anywhere outside of the continental US, please contact us before placing your order at (866) 686-6903 or info@SolarFlairLighting.com so that we can verify your order and make sure that shipping time and costs are acceptable to you.
Please note that many of our products have batteries that are prohibited from, or have substantial cost increases if the delivery route involves airplanes. Certain batteries, such as those for our solar street lights are often considered to be "hazardous" cargo and extra costs may apply.
For additional information not shown on this page, please contact us at (866) 686-6903 or info@SolarFlairLighting.com.
The time to ship merchandise will vary depending on the location of the delivery the particular time of the year. In general, customers should expect deliveries within 5 business days or less from the time you place your order. Customized products may require more time. During heavy spring seasonal business and holidays, extra time to process and ship orders will occur due to heavy volume and customers will be advised of this when applicable.
During certain times of the year, such as when heavy seasonal sales of garden/landscape items occur or during the Christmas holiday, shipment delays may occur.
Merchandise is shipped using UPS Ground Service and Federal Express Ground Service; occasionally the US Postal Service is used. Some items are shipped directly by and from SolarFlairLighting.com; other items are shipped directly from the manufacturer to customers.
For liability reasons, SolarFlairLighting.com does not allow customers to pick products up themselves, nor do we allow customers to arrange deliveries via their own couriers. On rare occasions, SolarFlairLighting.com may make an exception to this policy and in these cases special Terms and Conditions of the sale will supersede these Store Policies. Examples are items that are shipped by freight.
If you cannot accept UPS Ground Service, Federal Express or US Postal deliveries, please contact us to discuss what, if any other arrangements are possible. Often, products shipped by an alternative method requested by the customer will be treated as Special Orders, and additional terms and conditions agreed to as part of that sale will supersede our regular Store Policies.
We require that customers provide a physical street address.
We will not ship items to either USPS or private post office boxes.
Neither UPS nor Federal Express will deliver standard packages to US Post Office PO Box or to commercially operated post office boxes. Even the US Postal Service ships some USPS packages (largely oversize packages) directly to street addresses rather than PO Boxes.
In the case of multiple-family residences (e.g. condos, apartment buildings and 2, 3 and 4-family houses) or multi-tenant commercial or business facilities, a unit number is required. If a unit number is not provided, customers will be responsible for any extra charges or inconvenience associated with the delivery such as an intercept, or if the carrier decides to hold the package at a local office for pick-up, or if the carrier decides to return the item and the item must be reshipped.
Please note that it is our policy to contact all customers who provide a PO Office Box and ask for an alternative address. We cannot tell, in most circumstances, if a multi-unit building is entered by the customer until FedEx, UPS, or USPS contacts us for additional instructions at which point extra charges may be required. Any extra prices are generally set by the carrier and generally SolarFlairLighting.com has no discretion in the matter.
On rare occasions, certain US post offices may accept certain packages from certain carriers. (This usually happens in very small towns where USPS office staff knows all of their customers very well.) If a customer requests that a package be delivered to a US Postal Service, the customer must:
A small number of our packages are delivered by USPS. Please note that USPS continually improves their tracking system and whenever possible, we will provide USPS tracking information to customers. Many of our items currently cannot be shipped by the US Postal Service or done so cost-effectively due to the batteries used in many of our products.
Tracking Numbers and Estimated Arrival Dates Are Provided to Customers Whenever Possible
When an item is shipped via UPS or Federal Express, we provide customers with the tracking number, an estimated arrival date, and the site where orders can be followed. These sites also provide customers with an option for an item to be held at the nearest UPS or FedEx location. While few of our packages are shipped by the US Postal Service, we do forward any available tracking information on those packages to customers.
Customers are advised when products will be shipped and delivered without a signature required. We do recommend, particularly for large dollar purchases, that customers either a) request the item be held for delivery at a date; and/or b) have a neighbor, co-worker, or family member be at the delivery address the day of delivery or keep an eye of the package.
Most of our packages are shipped without signatures required. However, we do recommend that whenever possible that customers (particularly for large dollar items) be home or designated someone to receive the package for them if they cannot be home.
If a customer is present when the package is delivered, customers should refuse to accept delivery of any delivery where a package shows obvious signs of damage. Regardless of whether the shipper takes the package back or leaves it with you, customers must call us immediately by phone at (866) 686-6903 and email info@SolarFlairLighting.com for further instructions.
SolarFlairLighting.com is not responsible for damages made during shipment incurred during shipment, but we will assist you as much as possible in preparing claims of damage to the carrier/shipping service (who is responsible for damages).
The standards for providing a claim of "Damaged during Shipment" continually become stricter and shippers continually require more information to even consider such a claim. We update these guidelines as we are informed of changers by either shippers or manufacturers.
At a minimum the buyer keep ALL of the following materials until they are sure the package is undamaged and works properly:
SolarFlairLighting.com strongly encourages you to open and inspect all packages upon delivery and to contact us for instructions immediately if you see damageOn rare occasions, certain US post offices may accept certain packages from certain carriers. (This usually happens in very small towns where USPS office staff knows all of their customers very well.) If a customer requests that a package be delivered to a US Postal Service, the customer must:
Successful claims of damage during shipment are not possible once more than a couple of days have passed between the time your package arrives and you report it as being damaged during shipment. Delayed reporting negatively impacts chances of successful claims and may allow the shipper to dismiss the claim in its entirety. severely damage your chances of winning such a claim, or allow the shipper to dismiss the claim in its entirety.
In addition, photographing damage (particularly if you notice it while the item is still partially packaged) will greatly enhance your chances of having a positive outcome.
If you note damage to one part of an item while you are unpacking it, you should stop opening the rest of the package until you document the damage with photographs and contact SolarFlairLighting.com
As noted below, we are more than happy to assist customers in all claims of damage during shipment. However, there is only so much we can do, as the evidence is with you. Please contact us as soon as possible for instructions and we will return your call, usually within 6 hours. (Longer if call is made after 8:30 PM ET.)
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill or refuse to accept delivery and contact us immediately.
If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Please note that we will assist you in your claim as much as possible, such as providing documentation that the items were packaged in a way that would prevent damage UNLESS there was negligence by the carrier during shipment. (Please see Shipping Methods, above, for ways that we help you with the delivery of your items.)
If a product appears to have a manufacturer's defect upon delivery, email or call our Customer Service department as soon as possible for instructions. As noted above, if the package is damaged, please refuse to accept delivery.
Until you know that your product operates appropriately, please hold on to the following items:
Cancellations are discouraged and since we process orders as soon as possible after you make them, we may need to treat cancellations as returns on many occasions.
If you decide to cancel an order after processing has begun, it will be treated as a return and we may charge a fee up to 20% of your purchase, depending upon how far along the order's processing has advanced.
The 20% fee covers our forward and return payment processing costs, shipping costs if an items is cancelled after it has been shipped, and any other costs incurred with packaging or preparing the product for shipping.
When cancellations are initiated by SolarFlairLighting.com (such as those due to unavailable stock), customers will not be charged.
Because we want all customers to be satisfied, SolarFlairLighting.com will work with you to resolve all issues so please call us at (866) 686-6903 or email info@SolarFlairLighting.com as soon as possible. If possible, we will work to find you a replacement product, an exchange, or a free upgrade to a different product.
Our general policy is that we accept returns of unused products that have all original packaging when the return is initiated with 14 days of your receipt of the item(s). Certain products may not be returned, and customers are advised of this before the sale is processed.
Customers may not return products without first contacting SolarFlairLighting.com for instructions. If an unused, non-custom item is to be returned to us, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Permission for any returns must be secured from our return department. ALL RETURNS MUST BE RETURNED UNUSED WITHIN 14 CALENDAR DAYS of your receipt of the item. Except when products do not operate properly, we will only accept unused items. All items must be returned with original packaging. Whether items are delivered directly to you, or shipped to a third party to hold for you, the customer is responsible for products as soon as the product is confirmed to be delivered.
Returns that are not due to an improper product shipment or manufacturer defect are subject to a 20% restocking fee, which covers return processing (including credit card processing, handling fees and other prices incurred by SolarFlairLighting.com and our manufacturers) and other administrative costs.
This is standard practice, as opened packages generally cannot be resold. Unless an incorrect or faulty item is delivered, customers are responsible for all return shipping fees.
Refund Time frame
In general, we will credit your credit card once SolarFlairLighting.com or our manufacturers receive the returned item, unless the wrong product was delivered. Please note that legally, we have 120 days from the ship date to return funds. However we usually process returns within two to three business days of when the item is returned. After we initiate the refund, it is up to your bank or credit card item when the funds are actually returned to you.
In rare situations, refunds or will be returned immediately to the customer upon receiving certain information and/or photographs from customers.
Regardless of your payment method, you must email the refund request to info@SolarFlairLighting.com, at which time the return authorization number (RA#) with return instructions will be sent to you.
No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
All items must be returned with the following:
Once a return is authorized by our return department you should:
We can refund shipping costs only if the return is a result of our error or the item has a defect that is confirmed by the manufacturer or distributor. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors.
The limit of our liability is the replacement cost of any item you purchase from us. In addition, returns not related to incorrect shipment of items or manufacturer defects will be incur a 20 percent restocking charge.
If you were shipped the incorrect item or if an item has a defect, customers will be refunded any shipping fees related to returning the merchandise to the manufacturer.
We recommend that you create an account or make a purchase with SolarFlairLighting.com through any computer, but particularly mobile devices only if you have appropriate security software installed.
It is our opinion that the security systems that generally come with tablets and phones, in particular, is grossly inadequate for financial transactions. If you have questions about what security is best for your payments, please consult the bank or credit card company that issued your credit card.
In addition, we recommend the following article for more information about the need for adequate security for all computers, but particularly for smart phones, tablets, laptops used in public areas, and other mobile devices: Use Your Smart Phone Wisely for Mobile Payments!
Solar Lighting: Today's Smart Choice!