SolarFlairLighting.com works hard to make your shopping experience a good one, before and after the sale. A significant portion of our sales from repeat customers, which says a lot about any store, particularly an online shop.
It's not difficult to please customers when everything goes as it should. That's why most of our testimonials are from customers who had problems of some sort of another, but were happy enough to email us about their shopping experience and let us use their emails on this page. We thank all of our customers, especially those who took the time to email us and then gave permission to use their words and their photos.
The images sent from our customers are usually easy to spot. They aren't studio shots but real products in use all over the USA: New England, Washington State, Texas, New York and Hawaii.
These photos aren't as slick as professional photography: capturing light with a camera or taking pictures in strong sun is tricky. We hope these images give you a better sense of how some products work than studio shots and also how products can be used in ways that the manufacturers' photos don't show.
They helped us pick out the right sized pump for our needs, helped us figure out shipping to Hawaii, and gave lots of excellent advice on how to get it up and running well.
We had many wonderful times with our waterfall, and when it a key part was damaged the next year, Solar Flair Lighting once again came through for us, finding a new part instead of trying to sell us an entirely new system. Again, Solar Flair Lighting found a low-cost way to ship the replacement part to Hawaii quickly.
Thank you for such great service: I'm recommending you to anyone who needs solar lights or solar pumps. You're the best!
"We purchased two fountains from SolarFlairLighting.com. One worked fine; the second one pump wouldn't start.
Great news: a "manual kick start" of the pump got it working perfectly. We also put a small copper fitting in the water and that's helping to keep the algae down, so thanks for the tip!
Solar Flair was most helpful throughout this situation and I thank them very much for the atttentive service. It really means a lot to know there are still vendors who have pride in the products they sell. Thanks again for everything and I definitely will return to their shop for all my solar garden needs."
"We've ordered from Solar Flair Lighting three different times. In 2013, I ordered several solar mobiles / wind chimes with lights to use as Christmas gifts.
Within a half hour of my order, I got a call and an email saying not all the mobiles were available in the quantities I ordered, along with a list and photos of what was in stock and could arrive in time for the holiday.
Everything did arrive in time for the holidays. The mobiles were so popular that I returned for Christmas 2014. Being very busy, I again procrastinated and placed my order, waiting almost until the last day I knew it could arrive in time.
While most products were available in the amount I wanted, not all were; there wasn't enough of a couple of types.
Again, Solar Flair Lighting contacted me quickly with alternatives and also gave me a free upgrade to a more expensive product. And again, everything arrived in time and all friends and family who received them were really pleased.
I also purchased a Solar Barn Light for our shed. As pretty as it was online, it looks even better on our yard's shed.
It's beautiful, and helps us get in and out of the shed safely at night. We posted some photos of the mobiles and Barn Light on Facebook: feel free to use them on your site.
We're very happy with all of the the products and the customer service. Solar Flair Lighting is definitely going to be on my list for next year's Christmas shopping (hopefully earlier). I can't wait to see what comes in this spring!"
Blue Mound, TX
Note: When a regular customer of SolarFlairLighting.com ordered a solar pump, we offered to install for her and asked her if we could videotape the installation.
We'll soon post a detailed "How To Video" on YouTube that will show how we used our Head Pressure Calculator to make sure she selected the right size pump.
Even though the pond was small, the feature it hooked to was a bit tall and had lots of angles, which meant a stronger pump (10 watt) was needed to make pump properly pushed the water from the bottom of the pond and through the curved hole in the stone feature.
The customer returned just as we were cleaning up; the finished product and her comments are shown in the video below. Here's a bit from the thank you note she wrote.
"Thank you again for helping me get my pond's fountain working once again. I'm absolutely delighted with the new solar pump. The spray is better than with the electric one and I hear the water flowing inside the house, but not the electric pump. It's relaxing to hear the water and see the lights (not shown) at night. I can't wait until the transformer and old conduit are removed."
"Thanks for helping us out with the replacement battery for our Progressive Solar Spotlight. Along with help since we lost the instructions, I appreciate knowing what battery to buy your honesty in telling us where we could get the battery for less money.
This has been a very good light since we got it. It helps people, including one with a walker, safely get between our door to a gravel driveway with a sometimes slippery walkway. Better yet, I don't need to leave the electric light on.
It was bright when I took it out off the box, but I let it charge for two full days as the instructions said to. Because the strength and the quality of the light are better than I expected, I attached it about 9 feet up an exterior wall. It fully lights the path from our driveway to our porch door, about 25 x 15 feet.
I was a little doubtful of what the people at SolarFlairLighting.com said about this light, but I am happy to the product works as well as they said. When we got home tonight after dark it worked great, even though it's December and it's been a bit overcast lately. "
"We appreciate all your efforts in helping us pick out the right size and style lamp for our project.
SolarFlairLighting.com was a great company to work with: from the time we called with questions about the size of lamps for our large colums, explaining how different lights would work, and the advice on how to adapt the Windsor Solar Fitter Lamps. The design and size is perfect. Now installed, they look and work wonderfully.
Also, thanks for help with the one lamp that was damaged during shipment: we understand these things happen and we appreciate your help getting a new item to us for us to install during our trip to Louisiana. Feel free to use us for a reference!"
Burt and Linda G.
We purchased 2 of the Solar San Rafael II Mission Lanterns and have them displayed on "shepherd hooks" at each end of our garden. The exquisite style, design and appearance as well as the "candle light" effect have made these accent lights a welcomed addition to the landscape.
We also cannot be more pleased with the courteous, professional and diligent efforts of the customer service department. Timely notifications regarding delivery and follow-up contact via e-mail and phone to insure customer satisfaction were far beyond our expectations.
SolarFlairLighting.com has been an amazing organization to work with. Both the company and product have been given high marks by us.
Kitty & Gary B.
Orchard Park, NY
"I've purchased a half dozen of the Royal Solar Lamp Post Wall Mounted Light - GS-98W (bronze) for my backyard. I put them along the perimeter of the wooden fence. These lights saved me from having to dig up and run wires to conventional lights I would have needed otherwise. They really make a big difference, these lights provide just the right amount of light.
So, far they have been maintenance free, all I had to do is attach them. If the sun is right for charging, they run all night at full strength until the sun comes back up. I recommend this product, and will continue to buy more as needed."
Update: "Since my last comment, I purchased an additional Royal Solar Lamp Post Wall Mounted Light and have a total of 7 radiating light from my fence at night. Recently, I noticed one of the LED lights was out on one of the lamps I purchased last year. A rare fluke to be sure.
I received a super fast response SolarFlairLighting.com, who immediately contacted the manufacturer and informed them of what had happened. Within a few days, I came home to find a brand new main part of the light (containing the bulb, batteries, etc) sitting on my porch. 10 minutes and 2 screws later, my light was as good as new again.
This company treated me exceptionally well when I had a problem and stood 100% behind their product. They even followed up with a phone call to make sure I had everything I needed. Customer Service at SolarFlairLighting.com is top notch in my book. I look forward to purchasing more solar products from them in the future."
"Thank you for the AWESOME solar robot! Great kid-friendy toy. I knew we ordered it late (a few days before Christmas), so we were really happy to see the package at our door when we got home on Christmas Eve.
Here's a picture of our kids using it!"
"I run a "before and after school " program and a summer camp. We decided to use the ToySmith solar robot with the kids at school when we were learning about the sun and solar power. With adult supervision we used the solar robot with a group of students ages six to eleven.
It worked well on a sunny day and the kids all had fun with it. We'll be back for more kits and maybe some of the educational board games for rainy days next summer."
Solar Lighting: Today's Smart Choice!